Maintenance Service Level Agreements (SLA) Contracts

 

CDI offer a wide range of service level agreements to meet your requirements.

As specialists in the implementation of network and communication infrastructures, CDI Group offers reliable and cost effective maintenance packages, delivered by expert engineers.

Gold Support

  • Full Hardware Cover (faulty item replacement)Maintenence Service Level Agreement
  • Remote configuration changes (DDI, Routing, User Name)
  • Helpdesk phone assistance
  • 4 Hour Response (9am-5pm, Mon-Fri, Excluding Bank Holidays)
  • On Site┬áLabour
  • Access to CDI Customer Portal Onsite Engineering Support

 

 

Silver Support

  • Remote fault diagnostics
    Service Level Agreements
  • Remote configuration changes (DDI, Routing, User Name)
  • Helpdesk phone assistance
  • 6┬áHour Response (9am-5pm, Mon-Fri, excluding bank holidays)
  • On Site Labour

 

 

Bronze Support

  • Remote fault diagnosticsBronze
  • Remote configuration changes (DDI, Routing, User Name)
  • Helpdesk phone assistance
  • 8 Hour Response (9am-5pm, Mon-Fri, excluding bank holidays)